A project manager is reviewing a status report that shows a schedule delay and cost overruns. This report must be presented to the steering committee in two weeks. From past experience, the project manager knows which stakeholders will be very difficult, what should the project manager do?

項目經(jīng)理正在審查狀態(tài)報告，該報告顯示進度延遲和成本超支，該報告必須在兩周內(nèi)提交給指導委員會，根據(jù)過去的經(jīng)驗，項目經(jīng)理知道哪些相關方會很挑剔，項目經(jīng)理應該怎么做？

A.meet with difficult stakeholders to explain the reasons for the delays and cost overrun與挑剔的相關方開會，解釋延遲和成本超支的原因

B.Collect additional details from the project team to clarify the reasons for the delay and cost overruns收集項目團隊的其他詳細信息，以澄清延遲和成本超支的原因

C.Quickly identify corrective actions that can be implemented to improve the status report快速識別可以實施的糾正措施，以改進狀態(tài)報告

D.Contact management to seek help with dealing with the difficult stakeholders聯(lián)系管理層尋求如何與挑剔的相關方打交道的幫助

信管網(wǎng)參考答案：B

信管網(wǎng)解析：

B是參考答案。問題解決流程中需要收集詳細信息，理解根本原因，然后識別應對措施。在實施A或C之前應該首先做B，全面理解問題本身。參考問題解決流程9.6.2.2