A company launching a new product estimates that implementing a quality control system will cost $1 million, Expected failures and potential repair costs are estimated at US$500,000. What should the project manager propose?

一家推出一項(xiàng)新產(chǎn)品的公司估計(jì)，實(shí)施質(zhì)量控制系統(tǒng)將花費(fèi)100萬(wàn)美元，預(yù)期的故障和潛在維修成本估計(jì)為50萬(wàn)美元。項(xiàng)目經(jīng)理應(yīng)該提出什么建議？

A.Factoring in the loss of reputation costs before making a decision在做出決定之前考慮聲譽(yù)損失成本

B.Implementing a quality control system, as this is the cost of quality (COQ)實(shí)施質(zhì)量控制系統(tǒng)，因?yàn)檫@是質(zhì)量成本(COQ)

C.Not implemented a quality control system, as the cost of nonconformance is less不實(shí)施質(zhì)量控制系統(tǒng)，因?yàn)榉且恢滦猿杀据^低

D.Implement a quality control system, as quality control is a best practice實(shí)施質(zhì)量控制系統(tǒng)，因?yàn)橘|(zhì)量控制是最佳實(shí)踐

信管網(wǎng)參考答案：B

信管網(wǎng)解析：

B是參考答案?？键c(diǎn)質(zhì)量成本的概念。傳統(tǒng)質(zhì)量成本理論認(rèn)為一致性成本和非一致性成本是此消彼長(zhǎng)的關(guān)系，即一致性成本增加減少非一致性成本投入，而減少一致性成本就會(huì)帶來(lái)非一致性成本的提高，應(yīng)該找到一個(gè)平衡點(diǎn)，即最優(yōu)選擇。這是傳統(tǒng)的質(zhì)量成本觀念。它認(rèn)為保持一定比例的缺陷是必要的。這種觀念在現(xiàn)代質(zhì)量管理中遇到很多挑戰(zhàn)?，F(xiàn)代觀認(rèn)為一致性成本增加到一定程度也可以降低，并非無(wú)限制的增加；非一致性成本有可能降低到零。傳統(tǒng)觀反映的是靜態(tài)質(zhì)量成本，現(xiàn)代觀反映的是動(dòng)態(tài)質(zhì)量成本，即最優(yōu)質(zhì)量成本的現(xiàn)代觀。